NORD-OUEST AIR CHARTER PRIVACY POLICY
WHAT INFORMATION IS OR MAY BE, COLLECTED FROM YOU?
WE MAY COLLECT THE FOLLOWING PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU AND NOT LIMITED TO ON OUR WEBSITE:
Name including first and last name.
Primary email address.
Alternate email address.
Mobile phone number and contact details.
ZIP/Postal code.
Financial information (like account or credit card numbers).
Opinions of features on our websites.
Other information as per our registration process.
POLICY UPDATES
Who we are
Suggested text: Our website address is: https://nord-ouestair.com.
Comments
Suggested text: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
COOKIES
Suggested text: If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
WHO WE SHARE YOUR DATA WITH
Suggested text: If you request a password reset, your IP address will be included in the reset email.
HOW LONG WE RETAIN YOUR DATA
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE YOUR DATA IS SENT
Suggested text: Visitor comments may be checked through an automated spam detection service.
INVESTOR RELATIONS
Nord-Ouest Air Charter was formed on December 9, 2021 with the close open-minded friends and family members who want to develop the communities of Haiti.
DISCLAIMER
SPANISH, HAITIAN CREOLE AND FRENCH LANGUAGE DISCLAIMER
The Spanish, Haitian Creole and French version of Nord-Ouest Air Charter’ website is a translation of the original in English for information purposes only. In the case of a discrepancy, the English version of the website is the official version, and the text of the English version will prevail.
LEGAL
NORD-OUEST AIR CHARTER’s Legal Information
Like all companies, we have legal copy. It may not be as exciting as the animals on our tails, but you’ll want to familiarize yourself with it before your next trip.
HELP
HI. HOW CAN WE HELP?
We know that traveling comes with many logistics, and we want to make your Nord-Ouest Airways travel experience a seamless one. Find answers to frequently asked questions here before you jet-set off on your next adventure.
SERVICES
CUSTOMER SERVICE PLAN
1. OFFER THE LOWEST AVAILABLE FARE
Our lowest fares are available on our website, nord-ouestairways.com. Certain fares such as internet promotions, may not be available to our reservations agents and are only available at nord-ouestairways.com.
2. COMMUNICATE DELAYS AND FLIGHT DISRUPTIONS
We know it’s important to keep customers informed and we’ll make every reasonable effort to ensure we provide accurate, up-to-date flight information. We will update customers about delays, cancellations, and diversions.
We recommend you add your email address and phone number to your reservation, either when you book at nord-ouestairways.com or afterwards by updating your Manage my Booking page through logging My Trips.
3. DELIVER BAGS ON-TIME
When you arrive at your destination, we always try to ensure your checked baggage is there too. If your baggage does not arrive on your flight, please go to our Baggage Service Office, located in the baggage claim area or to our ticket counter, to report your delayed bag. If your bag does not arrive, we require that you report this to us within 6 hours of your arrival. The customer service agent will create a tracing file and will provide an update regarding the status of your baggage.
We will get you on your way as quickly as possible and cover your immediate, reasonable needs while you wait for your baggage. We’ll make every reasonable effort to find your baggage and get it back to you.
We encourage you to place your contact information both on the inside and outside of all checked and carry-on baggage. We will attempt to contact any person named on a bag when we find an unclaimed, checked bag that contains a name and address or a telephone number.
RECOMMENDATION: Items of necessity such as medication, keys, passports and anything of significant value (such as electronic devices, computers, cameras and jewelry) should be packed in your carry-on baggage.
4. ALLOW RESERVATIONS TO BE HELD OR CANCELLED WITHOUT PAYMENT
NORD-OUEST AIR CHARTER does not allow reservations to be held without payment.
Refunds are provided for reservations made seven days (168 hours) or more prior to your scheduled departure, provided the refund is requested within 24 hours of your initial reservation.
5. PROVIDE PROMPT TICKET REFUNDS
Once the proper documentation is provided, we will process refunds for eligible domestic and international tickets within seven (7) business days of receiving the completed refund request. Due to billing cycles, a credit card statement may not reflect a refund immediately.
If you purchased the WORKS℠, you may cancel your ticket on your Manage my Booking page through logging into My Trips. After cancelling, you may complete and submit the Online Refund Form if you would like a refund to your original form of payment.
6. PROPERLY ACCOMMODATE CUSTOMERS WITH DISABILITIES AND OTHER SPECIAL NEEDS
We are dedicated to meeting the travel needs of each of our customers, including those with disabilities and other special needs. We’ll provide point of contact information for travelers with special needs at our ticket counters, gates, using chat, or by filling out an Online Form.
Find detailed information to help passengers with special needs plan for their travel on our Special Service page.
7. MEET CUSTOMERS’ ESSENTIAL NEEDS DURING LENGTHY ON-BOARD DELAYS
Sometimes a flight may be delayed on the ground before receiving takeoff clearance from Air Traffic Control, after landing at your destination or during a diversion to another airport. These delays, known as “tarmac delays,” are rarely of extended duration. If, however, your flight experiences an extended tarmac delay after you have boarded or after the plane has landed, we commit to providing timely information on the situation. We will also provide for your essential needs including, as safety and security conditions allow, food, water, operable restroom facilities, and, access to medical treatment. Please see our Extended Tarmac Delay Contingency Plan for more details.
8. TREAT CUSTOMERS ON “OVERBOOKED” FLIGHTS FAIRLY
In the event that a flight is overbooked, we will solicit volunteers to give up their seats. As thanks for the cooperation of these volunteers, we provide alternative travel accommodations and an electronic voucher usable toward future transportation on a NORD-OUEST AIR CHARTER flight. It is our goal to find enough volunteers so that no customers are denied boarding involuntarily.
If there are not enough volunteers, other passengers who check in after all seats have been assigned may be denied boarding involuntarily. If you are involuntarily denied boarding, we will give you a written statement that describes your rights and explains how we determine boarding priority for an oversold flight. If there are fewer seats available than people who have checked in, generally, the last customer to check-in would be subject to removal.
In order to minimize the likelihood of getting denied boarding involuntarily, it is important that you check-in as early as possible. You can Check-In up to 24 hours in advance of your scheduled flight at nord-ouestairways.com
9. DISCLOSE TRAVEL ITINERARY, CANCELLATION POLICIES, MILEAGE PROGRAM RULES AND AIRCRAFT CONFIGURATION AND LAVATORY AVAILABILITY
We’ll gladly provide you with detailed information about our policies, products, aircraft configurations and services.
This information is available on our website at the following links: htpps://www.nord-ouestair.com
