FREQUENTLY ASK QUESTIONS
WHAT IF I DIDN'T RECEIVE A BOOKING CONFIRMATION?
If you did not receive a booking confirmation, please be sure to check your inbox & junk mail or spam folders for the following email address: no-reply@nord-ouestair.com.
Follow the link to access a copy of your receipt or Itinerary.
For additional assistance please visit our contact us page.
MAY I HAVE A RECEIPT / ITINERARY FOR MY PURCHASE?
If you want to view, print or email you itinerary/receipt you can access through our website or our app.
At our website you can access “My Trip” using your “Last Name” and the “Confirmation Code” and select “Search”.
I CAN'T REMEMBER MY CONFIRMATION CODE.
For information on how to locate your confirmation code visit our confirmation code instructions page.
If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. This also contains your six-digit conformation code (don't forget to check your junk folder!). For additional assistance please visit our contact us page.
HOW DO I OBTAIN AND PRINT MY BOARDING PASS?
ONLINE: You can print your boarding pass when you check-in to your flight online. If you don’t print your boarding pass right away, you can always log back into My Trip on your Manage My Booking page to get your boarding pass at a later time before your trip.
MOBILE: Using our free mobile app, you can get your mobile boarding pass and use it right at the gate on your phone!
AIRPORT: Print your boarding pass at the airport at one of the self-service kiosks, or at the check-in counter. All you need to bring is your confirmation code, confirmation email, credit card and ID, or passport.
I PURCHASED TRAVEL INSURANCE WHEN I WAS BOOKING THROUGH YOUR SITE, BUT I HAVE A QUESTION OR WOULD LIKE TO REMEDY AN ISSUE, WHO CAN I CONTACT?
For all things travel insurance related, you can contact BMI Travel Assist at 855-241-8878 and info@bmitravelassist.com. They should be able to help you with any questions you might have, or changes you would like to make to your travel insurance policy.
HOW DO I CHECK-IN FOR MY FLIGHT?
You can check into your flight multiple ways. See the options below for more information!
ONLINE CHECK-IN: Check in on our Online Check-In page up to 24 hours prior to flight departure (until 60 minutes prior to departure). You will be able to view your itinerary, purchase bags/seats and print your boarding pass. Remember bags cost more at the airport!
MOBILE CHECK-IN: Download our free mobile app for iOS and Android to check-in and get your mobile boarding pass with ease. If you have your mobile boarding pass in hand and are not checking a bag, or just have a carry-on, you can skip the airport line and head straight to the gate!
AIRPORT CHECK-IN: Airport Agent Assistance is available for purchase for our passengers who prefer ticket counter assistance at the airport.
PRIORITY CHECK-IN: If you have purchased one of our bundles, purchased a carry-on bag or if you are a NORD-OUEST AIR Miles Elite level member, we invite you to look for the Priority Check-In lane at our ticket counters.
CHECK-IN TIMES: We recommend you arrive at least 2 hours prior to departure to ensure you are checked-in and at the gate by the cutoff times. You must have your boarding pass printed and any baggage checked by the following cutoff times:
DOMESTIC FLIGHTS: 60 minutes before departure
INTERNATIONAL FLIGHTS: 3 hours before departure
Please be at the gate and ready to board no later than 60 minutes before departure.
CAN I BRING A CAR SEAT ONBOARD?
You may choose to purchase your little one his/her own seat and use an approved car seat on the plane. Since this is the safest way to travel, we encourage you to do so, if you can. Our seat widths vary depending on the size of the aircraft. Minimum seat widths on the A319 and A320 are 17.4" and on our A321 minimum seat widths are 16.5".
Car seats must be pre-approved with air-travel-approved FAA (Federal Aviation Administration) labels. If they do not have a label, the car seat may be checked-in only. Booster seats may not be used during take-off and landing but may be used during flight.
Car seats cannot be placed in emergency exit rows, in the rows directly in front or behind of emergency exit rows, or in the very first row. We also suggest placing car seats in window seats so they do not impede access to the aisle by other passengers.
HOW MUCH DOES NORD-OUEST AIR CHARGE FOR BAGS?
Depending on the date of travel, bag prices vary. Review our Bag Pricing.
If you have already booked and are looking to purchase a bag, please visit our Baggage link page.
*Note: Bags fees cannot be exchanged between bag types - from carry on to checked bag, checked bag to carry on. Bag charges are non-refundable.
DO I HAVE TO PAY TO BRING A CARRY-ON BAG?
Our fares include one free personal item and one free Carry-on baggage. Please visit our Baggage link page for more information.
WHAT IS THE DIFFERENCE BETWEEN A PERSONAL ITEM AND A CARRY-ON?
Personal item: It cannot be larger than 14"H, 18"W, 8"D. These are usually purses, totes, computer bags, briefcases, small backpacks and diaper bags! This bag must be no larger than 14”X18”x8”.
Carry-on bag: Your carry-on bag must be able to fit in the overhead bin. It cannot be larger than 24"H, 16"W, 10"D (including handles, wheels, and straps) and no heavier than 35 pounds. These are usually large backpacks, duffel bags and small suitcases/wheeled bags!
BUY BAGS NOW & SAVE LATER
Everything you need to know when it comes to traveling with your stuff. Haven’t purchased your bags yet? Not a problem! You can buy your carry-on and checked bags after your initial flight purchase. Remember that you can save a lot by purchasing your bags early.
